Staff Technology Services

HELP DESK TICKETS

To ensure that all units have the best ITS experience, we request that all ITS request types be submitted via the Help Desk System.

Please note the required lead time before submitting your Help Ticket to ensure your unit meets any deadlines. See deadlines below.

Help Desk Phone Number: 909-397-4740 ext. 25457

LEAD TIMES

0 DAYS - Daily Computer Software, Hardware, Printer Issues

3 DAYS - Meeting & Event Services

5 DAYS - Relocating Current Staff Members or Equipment

5 DAYS - New Staff Members

10 DAYS - Opening/Closing a Classroom

3 MONTHS - Special Projects

MPR INSTRUCTIONS

MPR Instructions

LOGIN INSTRUCTIONS

IT Cheat Sheet

ENCRYPTING EMAILS

With Virtru, you can easily protect your emails by encrypting messages and attachments in a few simple clicks. To send encrypted emails from Outlook desktop, first be sure to install and activate the Virtru Outlook add-in.

Encrypting Emails (Video) Instructions

Encrypting Emails (Written) Instructions

Click New Email from the main Outlook window.

Open the Message tab and click the Virtru button to turn Virtru ON.

The button should turn blue and read Virtru ON.

Add your recipients, subject, body of the email, and any relevant attachments. If you wish, you can select additional security options for the message, including Disable Forwarding, setting an Expiration Date, and applying Watermarking and / or Persistent File Protection (PFP) to attachments.

You can also set a one-time, unencrypted personal introduction for the message to either introduce Virtru to new users or provide some context about the email. Just click Personal Introduction in your draft window.

CALL HELP DESK

(909)397-4740

extension: 25457

WEB ACCOUNTS

FORMS

Staff-Teacher Acceptable Use Agreement