Staff Help
HELP DESK TICKETS
To ensure that all units have the best ITS experience, we request that all ITS request types be submitted via the Help Desk System. Please note the required lead time before submitting your Help Ticket to ensure your unit meets any deadlines. Help Desk Phone Number: 909-397-4740 ext. 25457
LEAD TIMES
0 DAYS - Daily Computer Software, Hardware, Printer Issues
No Lead Time Needed
Include in request detail the problem:
- Outlook, CC3, ChildPlus
- Computer/monitor not powering on, can't print
- Loud noise, jams, error messages
- Password reset
3 DAYS - Meeting & Event Services
3 Business Day Lead Time
Include in request detail:
- Location
- Meeting start and end times
- List of equipment needed
- If a mirrored, dual projector setup be required
- If an outside agency will be requiring access to the internet or network resources
5 DAYS - Relocating Current Staff Members or Equipment
5 Business Day Lead Time
Include in request detail:
- New location must be Identified.
- If relocating staff into a new unit
- We'll need a new staff form
5 DAYS - New Staff Members
5 Business Day Lead Time
Include in request detail:
- The New Staff Form must be attached
- List all the applications or shares the user will need to access.
- Anticipated start date
10 DAYS - Opening/Closing a Classroom
10 Business Day Lead Time
Include in request detail:
- Site and room relocation
- Relocating any IT equipment (i.e., Smart TV)?
3 MONTHS - Special Projects
3 Month Lead Time
Include in request detail:
- Business documents and agreements
- Budget
- Point of Contact (Stakeholders)
- Identify scope of work (needs/wants)
FORMS
WEB ACCOUNTS
LOGIN INSTRUCTIONS
ENCRYPTING EMAILS
With Virtru, you can easily protect your emails by encrypting messages and attachments in a few simple clicks. To send encrypted emails from Outlook desktop, first be sure to install and activate the Virtru Outlook add-in.
Encrypting Emails (Video) Instructions
Click on the photo to open video
Encrypting Emails (Written) Instructions
Click New Email from the main Outlook window.
Open the Message tab and click the Virtru button to turn Virtru ON.
The button should turn blue and read Virtru ON.
Add your recipients, subject, body of the email, and any relevant attachments. If you wish, you can select additional security options for the message, including Disable Forwarding, setting an Expiration Date, and applying Watermarking and / or Persistent File Protection (PFP) to attachments.
You can also set a one-time, unencrypted personal introduction for the message to either introduce Virtru to new users or provide some context about the email. Just click Personal Introduction in your draft window.
