Skip to main content
Additional Departments » Information Technology Services » Staff Help

Staff Help

 

User Agreements

 

 

New Employee

 
 

Email

 

 

Help Desk

To ensure that all units have the best ITS experience, we request that all ITS request types be submitted via the Help Desk System. Please note the required lead time before submitting your Help Ticket to ensure your unit meets any deadlines. Help Desk Phone Number: 909-397-4740 ext. 25457
 

 

  • Daily Computer Software Issues - (Doesn’t Require Lead Time)
    • Outlook
    • CC3
    • ChildPlus
    • Password Reset
  • Daily Hardware Issues - (Doesn’t Require Lead Time)
    • Computer not Powering On
    • Monitor not Turning On
    • Loud Noise
  • Printer Issues - (Doesn't Require Lead Time)
    • Jams
    • Error Messages
    • Doesn't Print
  • Meeting & Event Services - (Three Business Days Lead Time)
    • Location?
    • Meeting start and end times?
    • A list of equipment needed?
    • Will a mirrored, dual projector setup be required?
    • Will an outside agency be requiring access to the Internet or network resources?
  • New Staff Members - (Five Business Days Lead Time)
    • The New Staff Form Must be Attached
      • List all the applications or shares the user will need to access.
      • Anticipated Start Date
  • Relocating Current Staff Members or Equipment - (Five Business Days Lead Time)
    • New Location must be Identified.
    • If Relocating Staff into a New Unit
      • We'll Need a New Staff Form
  • Opening/Closing Classroom(s) - (Ten Business Days Lead Time)
    • Site
    • Room
    • Do you plan on relocating any IT equipment (i.e., Smart TV)?
  • Special Projects - (Three Month Lead Time)
    • Business Documents and Agreements
    • Budget
    • Point of Contact (Stakeholders)
    • Identify Scope of Work (Needs/Wants)

 

 

 

 

Encrypting Emails

With Virtru, you can easily protect your emails by encrypting messages and attachments in a few simple clicks. To send encrypted emails from Outlook desktop, first be sure to install and activate the Virtru Outlook add-in.
 

Click New Email from the main Outlook window.
New Email button
Open the Message tab and click the Virtru button to turn Virtru ON.
Message tab and Virtru toggle
The button should turn blue and read Virtru ON.
Virtru toggle turned On
Add your recipients, subject, body of the email, and any relevant attachments. If you wish, you can select additional security options for the message, including Disable Forwarding, setting an Expiration Date, and applying Watermarking and / or Persistent File Protection (PFP) to attachments.
Virtru additional Security Options
You can also set a one-time, unencrypted personal introduction for the message to either introduce Virtru to new users or provide some context about the email. Just click Personal Introduction in your draft window.
Personal introduction message
(Video) Encrypting Emails Video Instructions  (click on the photos below)